Client Review on BigCommerce, Inc

Taylor Pierce

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Taylor Pierce

Negative Review

October 14, 2019

Reviewed on Oct 14, 2019

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This platform is an absolute joke. We were contacted by a sales rep making all of these claims on how much better the service was over shopify. We are a high volume store and I can tell you a few things. 1. Customer service even at the enterprise level is a joke. No one can help if something is broken, and let me tell you a lot of things are. 2. It is slow, and the back office goes down constantly. As I am writing this review, my back office has been down since last night. 3. No apps, and the ones that are there either cannot connect to your store, or just flat our don't work.4. Insanely overpriced. If you are a store owner on shopify let me tell you one thing, do not, I repeat do not, let them wine and dine you and feed you a bunch of lies. This platform is not good.

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